You can delete individual conversations, uploaded files, or your entire DirectCase account at any time. Everything is deleted from your profile, this page shows you where.
This page applies to the DirectCase web app and the DirectCase mobile apps (Android application id ai.directcase.app).
Sign in and open your profile. There you can delete a single conversation, an uploaded file, or your whole account. Deleting the account removes your sign-in together with your conversations and files, and cannot be undone.
If you have an active subscription, cancel it first, account deletion is blocked while a subscription is being billed. Profile → Cancel subscription cancels it immediately, then the deletion goes through.
If you have uninstalled the app or lost access to your account, request deletion by email. Write to us from the email address registered to the account so we can verify the request before deleting anything.
We complete verified deletion requests within 30 days.
Deleting your account removes your conversations, files and sign-in. Some records are kept, billing history that accounting law requires, and data held for security and fraud prevention. Our Privacy Policy sets out what is retained and for how long.
Read our Privacy Policy