Definitions

"Service" means the DirectCase application available at directcase.ai, enabling search and analysis of legal sources using AI technologies.

"User" means the natural or legal person who has entered into an agreement with DirectCase by accepting these Terms.

"Terms" means this document including Appendix A.

"Supplier" means a third-party provider engaged by DirectCase to make available artificial-intelligence models or related processing capacity for the Service, as identified in the AI Model Documentation.

"Model" means a specific artificial-intelligence model (including any version of it) made available through a Supplier or operated by DirectCase itself and used by the Service to generate Output.

"AI Model Documentation" means the page available at www.directcase.ai/ie/en/docs/models, as updated from time to time, which is incorporated into these Terms by reference and identifies the current Suppliers, the Models they make available, and each Model's data-handling class (including Zero Data Retention status, caching, and processing region), together with links to each Supplier's own terms.

"Customer Data" means all data, documents, text, and other content, including any personal data, that the User uploads to or submits into the Service, excluding Provider Data.

"Provider Data" means DirectCase's own corpus of legal materials incorporated into the Service — legislation, case law, regulatory decisions, and other public governmental and legal sources — together with DirectCase's selection, structuring, enrichment, and metadata thereof.

"Input" means the material submitted to a Model for processing, which may consist of Customer Data, Provider Data, or a combination of both.

"Output" means the material generated and returned by a Model in response to the Input.

"System Data" means data relating to the operation of the Service that is neither Customer Data nor Output, including technical logs, telemetry, configuration, and aggregated or pseudonymised usage data.

"Cache" means any technique or component that temporarily stores Input, intermediate computational states or representations (such as key-value cache representations, embeddings, or cryptographic hashes), or Output, for the purpose of reducing latency or computational cost.

"Zero Data Retention" (ZDR) means, for a Model designated as such in the AI Model Documentation, that the applicable Supplier does not store Customer Data contained in Input or Output at rest after the response is returned and does not use it for training, as further described in Section 9.

1. Acceptance of Terms

By using the Service, you confirm that you have read, understood, and agree to these Terms (including Appendix A — DPA and the AI Model Documentation) and the Privacy Policy.

2. Use of the Service

Business use only: The Service is intended exclusively for entrepreneurs and businesses, i.e. persons using it in the course of their business, trade, or profession. The Service is not intended for consumers and may not be used in the capacity of a consumer. By using the Service, the User confirms that they are acting as a business/entrepreneur and not as a consumer.

Age requirement: The Service may only be used by persons over 18 years of age.

Licence: DirectCase grants a limited, non-exclusive, non-transferable, revocable licence to use the Service in the form of a personal user account tied to one specific natural person (one "seat"). Each account is intended for use exclusively by a single authorised person; where the user is a legal entity, the licence covers a number of accounts corresponding to the number of seats purchased, with each seat assigned to one specific person. Breach of the prohibition on account sharing is deemed a material breach of these Terms and may result in suspension or termination of access with no entitlement to a refund of fees. For technical enforcement of the single-user policy, each account is limited to a maximum of 2 concurrently active sessions; signing in on a third device automatically terminates the oldest active session.

Restrictions: You agree that you will not:

• Use the Service for unlawful purposes
• Circumvent, disassemble, decompile, or attempt to obtain the source code
• Distribute, sell, rent, or transfer rights to third parties
• Share the account, login credentials, or access means with any other person, or allow simultaneous or alternating use of a single account by multiple persons; each account may be used by only one authorised natural person
• Use automated tools (bots, scrapers) to access the Service
• Intentionally overload the Service's infrastructure
• Use the Service to create a competing product

Fair Use: The daily query limit of your plan (e.g. 200 queries per day) is a maximum permitted ceiling, not a guaranteed daily allocation. The limit applies per calendar day and unused queries do not roll over to the next day. DirectCase reserves the right to throttle access if usage patterns exceed the ordinary needs of an individual user, particularly in the case of automated or bulk query submission. These rules constitute the fair use policy. DirectCase understands that legal practice sometimes involves periods of intensive workload; users who require temporarily higher limits due to elevated professional demand may request an increase by contacting support@directcase.ai.

Free access: Free use of the Service without a paid subscription is limited to 10 requests per natural person in any period of three months. This allowance is granted to the person, not to the account: it may not be multiplied or renewed by creating additional accounts, registering with other e-mail addresses or identities, or otherwise circumventing the limit, and requests made through such linked accounts are counted together. Any such circumvention is a material breach of these Terms; DirectCase may link, restrict, suspend or terminate the accounts concerned without notice and without any entitlement to further free use.

3. Subscription (monthly and annual membership)

Membership types: Monthly or annual subscriptions with different features and prices displayed in the service.

Annual discounts: Annual membership may include a reduced price tied to a 12-month commitment.

Provider's right to terminate: DirectCase may unilaterally terminate membership for legal-compliance, security, abuse-prevention reasons or material breach of Terms. Where termination is for reasons not arising from the user's breach of the Terms, DirectCase will refund the unused portion of the subscription. Where termination is due to the user's breach of these Terms (including account sharing), no entitlement to a refund of fees arises.

Automatic renewal: The subscription renews automatically until cancelled by the user. Fees for the new period are charged on the renewal date.

User termination: The user may cancel the subscription at any time via account settings or by emailing info@directcase.ai. Cancellation takes effect at the end of the current billing period.

Conflicting terms: Order/payment information prevails over these Terms in case of conflict.

4. Roles in processing personal data

Category 1 — User account data (DirectCase as Controller)

When registering and managing the account, DirectCase processes the user's personal data as a Controller (Art. 4(7) GDPR) — in particular name, email address, billing address, and other contact/identification details. Details in the Privacy Policy.

Category 2 — Content entered into the Service (DirectCase as Processor)

All content entered by the user into the Service — queries, texts, case descriptions, or personal data of third parties (clients) — is processed by DirectCase solely as a Processor (Art. 4(8) GDPR) on the user's instructions. Processing is governed by Appendix A — DPA.

5. Specific terms for lawyers

Confidentiality: DirectCase contractually commits to the confidentiality of all information made available through the Service. Employees and partners are bound by confidentiality obligations.

Client consent: The user represents and warrants that, prior to entering personal data of clients or third parties into the Service, a valid legal basis for such processing under Art. 6 GDPR (and where relevant Art. 9(2) or Art. 10 GDPR) has been secured.

Public sources: The Service works primarily with publicly available legal sources. Entering client data into the Service is optional and entirely within the User's control.

Bar-association guidance: Users are encouraged to consider current guidance of the competent bar association regarding the use of AI tools.

Choice of Model: Users whose mandate or professional rules require particular data-handling guarantees can select a Model designated in the AI Model Documentation as Zero Data Retention or as self-hosted by DirectCase.

Sample clause: A sample client-consent clause is available from info@directcase.ai.

6. AI outputs — notice

The Service is a legal-research and analysis tool. By using its AI features, the User is informed that they are interacting with an artificial-intelligence system. Output is generated by Models on a probabilistic basis, is for information only, and does not constitute legal advice. DirectCase is not a law firm and does not provide legal services through the Service.

Output may contain errors, omissions, or inaccuracies, and because it is generated automatically it may be similar or identical to output generated for other users. The User is a professional and is solely responsible for reviewing, verifying, and exercising independent professional judgment on all Output before relying on or using it. DirectCase does not perform automated decision-making with legal or similarly significant effects under Art. 22 GDPR.

7. AI Suppliers and Models

7.1 Current Suppliers. The Service generates Output using Models made available by third-party Suppliers and Models operated by DirectCase itself. As of the effective date of these Terms, the AI Suppliers are:

• OpenAI, Inc. (USA) — GPT models via the OpenAI API (terms)
• Anthropic, PBC (USA) — Claude models via the Anthropic API (terms)
• Google LLC (USA) — Gemini models via Google Cloud Vertex AI, including a dedicated EU project configured for Zero Data Retention (terms)
• DirectCase self-hosted Models — open-weights models operated by DirectCase on GPU infrastructure rented from RunPod, Inc. (USA) in the EU, which provides compute only and has no model-provider access to Input or Output (terms)

Application hosting is provided by Hetzner Online GmbH (Germany, EU) and Amazon Web Services, Inc. (EU regions) — see Appendix A.

7.2 AI Model Documentation. The always-current list of Suppliers and Models — including each Model's data-handling class (Zero Data Retention, self-hosted, or standard), caching behaviour, processing region, and links to the applicable Supplier terms — is published in the AI Model Documentation, which forms part of these Terms. The User acknowledges that the specific Models available through the Service change frequently for technical and commercial reasons. Changes to the AI Model Documentation are governed by Section 7.3 (Model changes — operational, no individual notice) and Section 7.4 (Supplier changes — material, with advance notice).

7.3 Model changes (operational). DirectCase may at any time add, remove, replace, upgrade, or reconfigure the Models offered through Suppliers already identified in the AI Model Documentation — including switching to an entirely different Model of the same Supplier, not merely a new version. Such changes, and updates to a Model's technical metadata, do not alter the rights or obligations of the parties, do not constitute an amendment of these Terms, and require no individual notice; they take effect by being reflected in the AI Model Documentation, which DirectCase will keep current.

7.4 Supplier changes (material). The engagement of a new Supplier that will process Customer Data, the removal of a Supplier, or the withdrawal of Zero Data Retention designation from a Model constitutes a material change. DirectCase will notify affected Users at least 14 days in advance by email and by updating the AI Model Documentation. The User has the right to reject such a change and to terminate the affected subscription by notice given before the change takes effect, without penalty and with a refund of prepaid, unused fees. This right is in addition to the User's objection rights in respect of sub-processors under Appendix A.

7.5 Supplier terms. The terms and conditions applicable to each Model are determined by the relevant Supplier and are linked from the AI Model Documentation. The User is responsible for reviewing the Supplier terms applicable to the Models it uses and for ensuring that its use of the Service, Input, and Output complies with them. DirectCase will use reasonable efforts to keep the AI Model Documentation and the linked Supplier terms current; because these are controlled by the Suppliers, DirectCase does not warrant their accuracy or completeness.

7.6 Supply-chain protections. Some Suppliers indemnify their customers under their own terms against claims that output generated by their Models infringes third-party intellectual property rights. Where a third party alleges that an unmodified Output infringes its intellectual property rights and that Output was generated by a Model whose Supplier provides such indemnification, DirectCase will, at the User's request: (a) assert its corresponding rights against that Supplier and pass on to the User the full benefit of any defence or indemnification actually obtained; (b) to the maximum extent legally permitted, assign to the User DirectCase's claims against that Supplier relating to the affected Output, so that the User can pursue the Supplier directly in its own name; and (c) provide the User with maximum reasonable cooperation in pursuing those claims — including making available the records needed to establish them and, where appropriate, joining the User in a joint action against the Supplier. This Section creates rights for the User against Suppliers via DirectCase; it does not make DirectCase itself liable for the Output (Section 12).

8. Intellectual property

8.1 Mutual reservation. Except as expressly stated in these Terms, these Terms do not grant either party any rights, implied or otherwise, to the other party's content or intellectual property. As between the parties, the User retains all intellectual property rights in Customer Data, and DirectCase and its licensors retain all intellectual property rights in the Service, its software, and the Provider Data corpus, including its selection, arrangement, structuring, and enrichment.

8.2 Input. As between the parties, the User retains all right, title, and interest it has in Customer Data contained in Input.

8.3 Output. Subject to the User's compliance with these Terms, DirectCase assigns to the User all of its right, title, and interest, if any, in and to the Output, including any rights in Provider Data as embodied in that Output, so that the User may freely use the Output. This assignment does not grant the User any rights in the Provider Data corpus, the Service, or its software as such. DirectCase makes no representation that Output is protectable by intellectual property rights or free of third-party rights.

8.4 Non-exclusivity of Output. The User acknowledges that Output is generated automatically by Models and may be similar or identical to output generated for other users. Inputs submitted by, and Outputs generated for, other users are not the User's Input, Output, or Customer Data, and no rights in them are granted to the User.

9. Data handling and Zero Data Retention

9.1 Data-handling classes. Each Model is designated in the AI Model Documentation with one of three data-handling classes:

• Zero Data Retention (ZDR): the Supplier does not store Customer Data contained in Input or Output at rest after the response is returned and does not use it for training. In DirectCase's ZDR configuration, prompt caching is disabled and processing is pinned to the EU.
• Self-hosted: the Model is operated entirely by DirectCase on infrastructure under its control; Input and Output do not reach any third-party AI model provider. The GPU infrastructure provider supplies compute only and is engaged as an infrastructure sub-processor under Appendix A.
• Standard: the Model runs on the Supplier's API under the Supplier's terms, which may include limited retention (for example for abuse monitoring) as described in the Supplier's linked policies.

9.2 Cache and intermediate states. Transient, in-memory Caching and intermediate representations (such as key-value cache representations, embeddings, or cryptographic hashes) that exist only for the duration necessary to process requests and are not stored at rest do not constitute retention for the purposes of ZDR designation. Any persistent storage of Customer Data at rest is not permitted for a ZDR-designated Model.

9.3 Non-ZDR features. Certain Models and certain optional features are not ZDR-eligible; their status is identified in the AI Model Documentation. Where the User selects such a Model or feature, the retention behaviour described in the AI Model Documentation and in the relevant Supplier's terms applies.

9.4 DirectCase's own retention. DirectCase's own retention of Customer Data within the Service is governed by Appendix A, including the automatic deletion of conversation data after 90 days. ZDR designation describes the conduct of the Supplier, not of DirectCase.

10. No AI training

DirectCase will not use Customer Data or Output to train, fine-tune, or improve any artificial-intelligence model, and will not permit any Supplier or other sub-processor to do so. This prohibition is absolute — the Service offers no way to opt in to such use — and is reflected in DirectCase's contractual arrangements and configurations with each Supplier.

11. Exclusion of liability for circumstances beyond control

DirectCase is not liable for delay or failure caused by circumstances beyond its reasonable control (outages of third-party infrastructure, cyberattacks, natural disasters, governmental actions).

12. Limitation of liability

12.1 Intermediary role. In respect of third-party Models, DirectCase acts as an intermediary arranging the User's access to Models operated by Suppliers. Subject to Section 12.4, DirectCase is not liable for the acts, omissions, availability, or terms of any Supplier, nor for the correctness, completeness, or fitness for purpose of any Output.

12.2 DirectCase's own responsibility. DirectCase remains responsible, in accordance with these Terms and applicable law, for the operation of its own infrastructure and the Service, and for the Provider Data that DirectCase itself contributes to Input, to the standard of care applicable to the compilation and provision of legal-source materials.

12.3 Limitation. Subject to Section 12.4 and to the maximum extent permitted by law, DirectCase excludes liability for indirect, incidental, special, consequential, or exemplary damages, lost profits, and loss of data, and DirectCase's total aggregate liability to the User shall not exceed the fees paid by the User in the 12 months preceding the event giving rise to the claim.

12.4 Carve-out. Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under applicable law.

13. Indemnification

Users agree to defend, indemnify, and hold harmless DirectCase against claims, liabilities, damages, losses, and costs arising out of use of the Service.

14. Assignment

DirectCase may assign rights/obligations to third parties; users consent to such assignment.

15. Governing law

These Terms are governed by the laws of the Czech Republic. Disputes shall be resolved by the competent courts of the Czech Republic, with territorial jurisdiction at the seat of DirectCase.

16. Changes to the Terms

DirectCase reserves the right to modify these Terms at any time. Material changes require at least 14 days' prior notice by email or in the Service. If the User does not accept a material change, the User may terminate the subscription by notice given before the change takes effect, with a refund of prepaid, unused fees; continued use of the Service after the change takes effect constitutes acceptance. Updates to the AI Model Documentation are governed by Sections 7.3 and 7.4.

17. Severability

If any provision is held invalid or unenforceable, the remaining provisions remain in full force and effect.

18. Contact

DirectCase s.r.o. Zenklova 2530/23, 180 00 Praha VAT ID: CZ24337269 | Company ID: 24337269 Registered in the Commercial Register kept by the Municipal Court in Prague, File No. C 439517 Email: info@directcase.ai

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APPENDIX A — DATA PROCESSING AGREEMENT (DPA)

Pursuant to Art. 28 of Regulation (EU) 2016/679 (GDPR).

A.1 Parties and subject matter

Controller: User of the Service. Processor: DirectCase s.r.o., Company ID (IČO): 24337269, with its registered office at Zenklova 2530/23, 180 00 Praha, Czech Republic, registered in the Commercial Register kept by the Municipal Court in Prague under File No. C 439517. Subject matter: Processing of personal data on behalf of the Controller to the extent necessary to provide the Service. Duration: For the duration of the contractual relationship; confidentiality obligations survive termination.

A.2 Nature, purpose, and categories of processing

Automated processing of personal data using AI language models for legal research and document analysis.

Purposes: providing the Service, technical operation and security, technical support.

No AI training: User-query content and submitted data are not used to train DirectCase's AI models or those of sub-processors (see also Section 10 of the Terms).

Data categories: identification and contact data of clients, description of facts, procedural data (file numbers, hearing dates), other information included in queries.

A.3 DirectCase's obligations

DirectCase undertakes to: (a) process only on the Controller's instructions; (b) ensure confidentiality of authorised persons; (c) implement security measures under Art. 32 GDPR (encryption of data in transit, encrypted off-site backups, role-based access control, audit logging); (d) comply with sub-processing conditions; (e)–(h) assist the Controller with Art. 32–36 GDPR duties, handle data-subject requests under Art. 15–22 GDPR, delete or return data at the end of the Service, enable audits.

A.4 Sub-processors

Processor	Location	Purpose	Terms
OpenAI, Inc.	USA	AI language models (GPT)	DPA
Anthropic, PBC	USA	AI language models (Claude)	DPA
Google LLC	USA	AI language models (Gemini via Google Cloud Vertex AI, incl. a dedicated EU Zero Data Retention project)	DPA
Hetzner Online GmbH	Germany (EU)	Server infrastructure	DPA
Amazon Web Services, Inc.	USA (data stored in EU regions)	Cloud storage — user files and encrypted backups (S3, EU/Stockholm region)	DPA
RunPod, Inc.	USA (GPU capacity in the EU)	GPU infrastructure for DirectCase self-hosted models (compute only — no model-provider access to Input or Output)	DPA

The current AI Suppliers, the Models they provide, and each Model's data-handling class (including Zero Data Retention status) are published in the AI Model Documentation.

Changes are announced 14 days in advance; the Controller has the right to a reasoned objection within 14 days and to terminate the contract within 30 days if no agreement is reached.

A.5 Personal data breach notification

In the event of a personal data breach under Art. 4(12) GDPR, DirectCase informs the Controller without undue delay, and at the latest within 24 hours of becoming aware of the breach.

A.6 Deletion and return of data

Upon termination or on request, data is deleted or returned. Conversation data is automatically deleted after 90 days.

A.7 Audits and inspection

Audits no more than once every 12 months, with 30 days' prior written notice. Costs are borne by the Controller.

A.8 DPIA assistance

On request we provide cooperation for DPIAs under Art. 35 GDPR. Contact: info@directcase.ai.

A.9 Contact person

Queries and requests regarding the DPA: info@directcase.ai